HVAC Service Technician
We are looking for an experienced HVAC Service Technician.
About the Position:
Title: HVAC Service Technician
Hours: Full time plus overtime, M-F, Weekends, On-Call
Headquarters: Framingham, MA
Compensation: $20-$35 / hour (based on experience) PLUS overtime and paid incentives for on-call days!
Personal Benefits: Health/Dental/Vision Insurance, Health Flex Spending Account, paid vacation, and paid holidays.
Work-Related Benefits: Company vehicle, company phone, and iPad access to trade tools, and paid professional development training.
Maintain HVAC Systems: Perform regular and routine maintenance tasks on residential HVAC systems such as gas and oil furnaces, boilers, heat pumps, mini-splits, water heaters, and ACs. Typical maintenance tasks include, but are not limited to, clearing intake and outflow vents of dust and debris, and ensuring filtration systems are clean and effective.
Troubleshoot HVAC Equipment: Determine which components are causing issues reported by customers or problems that arise during routine maintenance and system testing, and evaluating whether the system or element can be repaired or needs to be replaced.
Repair and Replace HVAC Systems: Ranging from simple parts replacements to complex issues that require complete replacement, a qualified Service Technician must be able to install and test new components to ensure that the repairs have restored the system to working order.
Consult with Customer: Obie Comfort Solutions counts it a privilege to do business with each of its customers. Each Service Technician must share this mindset. Successful consultation with customers requires gathering information about performance issues, providing three solutions with realistic cost and time estimates related to repair and maintenance tasks on all estimates, providing the customer with updates throughout the repair process, informing the customer on any system updates and new operational features, and collecting on-site payment once the service has been completed. As the expert, Service Technicians are to provide recommendations for future action items on the existing system, such as possible troubleshooting solutions, and inform the customer on the many benefits they receive as a member of our Obie Comfort Club.
Ensure Safe Repair and Operations: When on the job, HVAC Service Technicians must adhere to strict COVID-19 regulations when entering a customer's house. They must also ensure all systems are disconnected from their power source to reduce the risk of electrical shock and ensure the surrounding areas around the system are dry and free from clutter. For oil and gas-based heating systems, technicians are to ensure that the fuel systems are disconnected before starting the repair.
Maintain Customer and Service Records: Using Service Titan via a company-provided iPad, Service Technicians are responsible for maintaining documentation related to the customer's systems and services performed. This includes taking detailed notes of the equipment's age, model, serial number, taking pictures of the serviced unit, and noting any other details to ensure proper maintenance services are performed on that system in the future.
Maintain Vehicle Inventory: Technicians are expected to have an appropriately stocked vehicle before the start of their workday for each of their scheduled jobs. If specific parts, tools, or materials need to be ordered, the Service Technician is to communicate with specificity to the Service Manager.
Minimum of 3 years of experience as a residential HVAC Service Technician.
Ability to use technology such as an iPad, work phone, manage an inbox, and actively use ServiceTitan for billing services and our other payment processing platforms.
Availability to work on weekends and be on-call after regular business hours.
Ability to be punctual, work efficiently and effectively at each job site, and maintain detailed and open communication with the dispatcher and Service Manager.
Valid driver's license.
Ability to pass a background and drug test.
- Valid Mass Oil Burner Technicians Licenses
- Valid Plumbers Licenses
- General understanding of ductwork
- Bilingual in Portuguese or Spanish
Character Traits Needed for Success:
Trustworthy: Having the integrity to know the right thing to do and doing it no matter how hard.
Teachable: Ability to know that there is always something more to learn and having the humility to adapt.
Results-Oriented: Working with the goal of making a positive impact wherever you go.
Customer Focused: A commitment to listen first and then work in partnership with your team and with our customers.
Passionate: Loving what you do and doing it with a contagious joy.
If you are looking for an atmosphere where you feel valued and appreciated for your skills and contributions, this role may be perfect for you!
Principals only (no recruiters). All applications will be kept confidential.
Job Type: Full-time
Pay: $20.00 - $35.00 per hour