Archives: Reviews

Ductless Mini-Split Installation in Newton, MA 02460

I recently had the pleasure of working with Tel from Obie Comfort Solutions, and I cannot express enough gratitude for the exceptional service he provided. From the moment Tel stepped into my home, he exuded professionalism and expertise that immediately put me at ease.

Tel's dedication to ensuring I understood every aspect of the process was remarkable. He didn't just breeze through the details; instead, he took the time to walk me through each step of the installation process for my heat pump and 7 indoor ductless system. His thorough explanations, coupled with his patience in answering my questions, truly made me feel confident in my decision.

Moreover, Tel's commitment to excellence didn't end with the initial consultation. He went above and beyond, making himself available for multiple visits to ensure everything was proceeding smoothly. His attention to detail and willingness to address any concerns reassured me throughout the entire process.

I also want to extend my heartfelt appreciation to Bruna, Renato and another fellow part of the install team. Their professionalism and efficiency were outstanding, and they worked tirelessly to ensure the installation was completed to the highest standards.

In conclusion, if you're in need of HVAC solutions, look no further than Obie Comfort Solutions, and specifically request an appointment with Tel de Paiva. His unmatched expertise, dedication to customer satisfaction, and seamless integration of sales and technical knowledge make him the ideal partner for your HVAC needs. Thank you, Tel, and the entire team, for exceeding my expectations and providing an exceptional experience from start to finish.

Best Regards,


– John K.

Heat Pump Maintenance in Framingham, MA 01701

Nick came to do a one year service on my Neat Pump – AC unit. After receiving several text reminders of my appointment along with a notice that Nick was on his way, arriving within the time frame I was given. Nick arrived and started work right away. He checked over and tested my system, answered all my questions, offered me a suggestion to keep everything running correctly, hosed off all the coils and then wiped down the outside unit, who does that! I was VERY pleased with everything Nick did he was very professional, polite, knowledgeable, respectful of my property I couldn’t have asked for a better technician.
I also want to say that all of my interactions with every Obie employee, from a year ago on the first day of installation has been incredibly positive. You cannot go wrong working with Obie Comfort Solutions.

– Greg P.

Heat Pump Installation in Framingham, MA 01718

As I have previously written, my experience with the folks from Obie who put in my new heat pump was very positive. I am now updating my review to say the heat pump continues to work very well and I am very thankful for the help that Priscila and Lia have given me in applying for the rebate and tax credit. Thanks to all of you… I have recommended you to a neighbor who is also going to be getting a heat pump from you based on my experience… Joan D.

– Joan D.

Gas Furnace Repair in Framingham, MA 01702

The service department was amazing.
From the receptionist to the girl who answered the phone in service Kyra. (I believe was her name)
She seemed to have answers, was really helpful.
Offered me a back up plan, and was very clear on that to expect on the visit.
I like the person to person contact, and did not have to spend 30 minutes trying to speak to robot instead of a person.
My service tech was Matt and Santiago. 10 stars
I would recommend to all family and friends.
Thank you Obie

– Shannon P.

Heat Pump Installation in Framingham, MA 01718

I was very happy with my experience of having Obie Comfort Solutions install a heat pump after my old furnace died. I had no heat and they were very prompt in helping me get the new heating system installed which I am quite happy with. Each member of the team from my initial contact with Lia Franco , Prescila Martins and Tel Del Paviva to the installation team of Majaiver Freitas, Oscar , Paul, Alex and Renato and the patching team of patching team Edy and Martin were wonderful. as was the electrician (I am sorry I don’t know his name). After the installation, I was impressed with the help I received from Lia and Prescila in applying for the mass save rebate and the followup by Majaiver Freitos. I will be telling neighbors and friends of how happy I was with this whole team who it was a pleasure to work with. Thank you.

– Joan D.

Ductless Mini-Split Installation in Newton, MA 02472

We were recommended to contact Obie by a competing HVAC installer who did not install in Watertown. Beginning with Danilo, our sales consultant, our entire experience with Obie met or exceeded our expectations. We were seeking to install heat pump systems throughout our 110 y.o. house and, understandably, had our concerns about our lack of knowledge, exterior aesthetics, damage during installation, not to mention, cost. From sales to pre-install walkthrough, to the installation crew and post-install operational lessons, the Obie process was smooth, reassuring, and detailed. In addition, Lia from the Obie office guided us through our interaction with MassSave which resulted in crucial financial support. We can’t say enough about all the delightful Obie folks who we came to know so well: Danilo, Magiver, Gustavo, Alan, Elcio, Saulo, and, from the office, Lia and Priscila. And the HVAC systems, 1st floor mini-splits and 2nd floor ducted air handler, have literally changed the way we live in the house. We give Obie the highest praise and a complete recommendation based on our HVAC install!

– Allyn D.

Heat Pump Installation in Newton, MA 02462

I would like to congratulate you on the excellent customer service I received from your company with regard to my recent purchase of a mini split heat pump system.

The experience was exemplary throughout from system selection, to purchase, installation and follow up. All of your employees were courteous and professional.

I would particularly like to recognize the installation team who went above and beyond in taking the time to thoughtfully position the exterior unit.

I would also like to call special attention to Lia who went the extra mile to assist me in gathering the information needed for the rebate paperwork.

I will be needing a system for another property in the coming months and will certainly be using Obie again.

– Ewen C.

Air Conditioner Installation in Framingham, MA 02143

Lidia was very helpful with all my questions. The crew was very professional and when the air conditioner installation job was done they made sure all the areas were cleaned up. Thank you for a great job.

– Sal C.

Indoor Air Quality Installation in Framingham, MA 01775

Joabe and Weverton performed an after installation balancing that has our house feeling consistent and comfortable throughout. Their work was efficient, pleasant and excellent! Thank you!

– Daryl M.

Heat Pump Repair in Framingham, MA 01702

“Obie is our first call when practically anything goes wrong! Never fails! Very professional, great crew, great results. Highly recommended!”

– John E.

Water Heater Maintenance in Newton, MA 02461

“Dave gave very helpful, efficient, knowledgeable service. I had many questions regarding my thermostat, furnace , hot water heater, and general heating of my home. He was patient, knowledgeable, courteous and gave me info on where to get more specific answers for these questions. Two thumbs up.”

– Jane S.

Air Conditioning Install in Franklin, MA 02038

“Obies Team of Professionals successfully engineered and constructed my comfort solution in 3 phases: Construction; Equipment Energizing and Clean-up. At the end of the job, my cooling equipment worked perfectly and my house was exactly as it looked before the construction started. Additionally, I received a follow-up call from the construction coordinator at the end of the job to verify my satisfaction. Very nice finishing touch.”

– Lou V.